Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the goods. If you have ordered multiple goods as part of a single order that are delivered separately, the period begins on the day on which the last item was taken into possession.
How to withdraw
To exercise your right of withdrawal, you must inform us of your decision by means of a clear declaration. You have three ways to do this:
Via our online withdrawal function: Withdraw from contract. You can find this function on our website throughout the entire withdrawal period.
Via the model withdrawal form, which you can find on the same page. Its use is not mandatory.
Informally by email to obst@goelles.at, by phone at +43 3153 7555, or by mail to Gölles GmbH, Stang 52, 8333 Riegersburg, Austria.
To meet the deadline, it is sufficient that you send the declaration before the fourteen-day period has expired. We will confirm receipt of your declaration immediately by email, including its content, date, and time.
Return, free of charge for you
The return is free of charge for you. Upon receipt of your notice of withdrawal, we will send you a pre-paid return label by email. Please use this label.
Return the goods immediately, at the latest within fourteen days from the day on which you informed us of the withdrawal. The deadline is met if you send the goods before the period has expired.
Please pack the bottles securely to prevent breakage. For damages resulting from insufficient packaging, the provisions on loss of value apply.
Refunds
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs. Excluded are additional costs resulting from you choosing a type of delivery other than the cheapest standard delivery offered by us.
As a rule, we will process the refund within a few days of receiving the goods, but no later than fourteen days from the day we received your notice of withdrawal. We will use the same payment method you used for the original transaction, unless otherwise agreed. There will be no charges for this.
We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.
When there is no right of withdrawal
Our bottles are sealed: vinegars with a tamper-evident ring on the screw cap, fine brandies with an aluminum capsule over the cork. Both are destroyed upon opening and cannot be restored.
If this seal is removed, the right of withdrawal no longer applies. As a food business, we cannot put an opened bottle back on sale for health and safety reasons. As long as the seal is intact, you may withdraw without giving any reason.
Loss of value
You may inspect the goods as you would in a store. You must only pay for any loss in value if this loss is due to handling of the goods that was not necessary to check their nature, characteristics, and functionality. This applies in particular to improper storage and transport damage caused by insufficient packaging.
Withdrawal or Complaint
Withdrawal is different from a complaint. For withdrawal, you do not need a reason, but the bottle must be unopened.
If something is wrong with a product, this is a warranty case, not a withdrawal. This also applies to opened bottles if you have doubts about the quality. In this case, simply contact us, regardless of the fourteen-day period. We will find a solution.
Contact
Gölles GmbH
Stang 52, 8333 Riegersburg, Austria
Phone +43 3153 7555
obst@goelles.at
